Headline : Our agreed KLM flight ticket price took off, disappeared and cost us £118

Read more from the original article on here at www.theguardian.com.

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We were told it was all down to ‘dynamic pricing’ but what we had signed up to was altered

I booked a one-way flight for my family from Amsterdam to Bristol with KLM Cityhopper. The agreed fares were £71.30 each, including four seat reservations (£37.60). I paid for a hold bag (£25.70), bringing the total to £310.90.

A few days later, I checked my bank statement and noticed I had been charged £428.90, a difference of £118. The “My Trip” section of the KLM website still had the original amount on it, so I queried it. After an hour to-ing and fro-ing, I was advised to submit an online complaint; however, this was dismissed within 24 hours.

It told me the higher price was due to “dynamic pricing”. It said the fare price had increased and thus three tickets are now £92.90, instead of £71.30, and the other, £86.90 instead of £71.30.

Read more from the original article on here at www.theguardian.com.

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