Headline : What we learned over coffee at the year’s biggest healthcare event

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Healthcare organizations are dedicated to providing exceptional care, prioritizing the patient’s satisfaction and experience through a patient-centered approach. This approach ensures patients are firmly at the center of their care and engaged in each step, with a critical piece now being adoption of digital patient communications between the patient and their caregiver.

Yet, the path to truly patient-centered care is not without its challenges. Health care organizations struggle with the complexities of achieving cohesion among different health systems, harnessing the predictive power of data analytics to anticipate patient compliance and addressing the persistent inequities that leave some patients struggling to access care.

New research from Webex shows 76% of respondents feel digital communication tools improve the patient experience, although using these tools are not currently a factor in selecting a healthcare provider with 61% still choosing a provider who did not offer digital communications. This indicates that there is still a low level of awareness that patients can engage with healthcare providers as they would in other aspects of their lives, which is important if providers are moving to a value-based care model.

Cloud communications platforms, such as Webex Connect, help healthcare organizations improve their overall patient engagement strategy. Enabling communication across multiple channels and integrating into existing backend systems makes it quick and simple to introduce digital communications into existing processes and apps, supporting a healthcare providers digital transformation and helping to meet their patients on their choice of communication channel.

Read more from the original article on here at feedpress.me.

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