Headline : How Deloitte uses staff debates on the firm’s most controversial decisions

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Dan Helfrich has a big job as CEO of Deloitte Consulting LLP. It’s no small feat leading 85,000 employees forward in the day-to-day, let alone on big topics that impact their work and personal lives. When deciding how the global consulting firm would handle the return to the office, Helfrich leaned on a tool he’s been leveraging since grade school: debate. Not in the boardroom or on the executive team—but among every single employee.

“It’s the creation of an environment where people willingly share contrary ideas with one another but do so in a way that’s free of judgment,” Helfrich said. “If you can create that environment, no matter what size of team, you have magic results. When you put that philosophy to the test at that scale, fun things happen.”

Helfrich’s viewpoint is unique not just because of the company’s size but because of the nature of his work. “I have an interesting job because I’m the CEO of a really big enterprise,” he said. “At the same time, I’m advising and spending time with lots of CEOs of other big enterprises.” What he has found is that most people run from conflict and debate. “It’s not only fear of negative or dissenting opinions being voiced; it’s actually fear of unmanaged conversation.”

Fear of conflict at Deloitte has been drastically reduced simply by hashing things out, Helfrich says. Now he’s much more likely to see employees acknowledging that decisions are difficult instead of begrudging them. Helfrich hopes other companies normalize talking through the tough issues and is excited to share his firm’s learnings.

Read more from the original article on here at qz.com.


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